Led the redesign and migration of key ERP modules, including Returns, improving process completion rates from 52% to 75% while contributing to three additional core modules. Supported a major website rebrand that reduced product page drop-offs and cart abandonment through user-centered design and continuous iteration. Worked closely with development and QA teams to streamline workflows, improve handoffs, and reduce testing efforts by 3 days. Also collaborated with stakeholders and architects during product discovery to define requirements and deliver scalable, user-focused solutions.